Return & Exchange Policy

Effective Date: January 1, 2026

1. Return window

Gani accepts returns and exchanges within 7 days of the date you receive your order.

2. Conditions

  • Product is unused, unwashed, with original tags and labels intact.
  • Manufacturing defects (tears, seam faults, wrong color/size vs your order).
  • Item delivered does not match the order.
  • Unboxing photos/video for verification (we recommend filming while opening the parcel).

For personal-preference exchanges (color change, mis-measured size), the product must be unused and two-way shipping is paid by the customer.

3. Process

  1. Contact Gani via Zalo/phone 0931 738 393 or email [email protected] with your order number and photos/video.
  2. We confirm your request within 24 working hours.
  3. Ship the product back to the address we provide (any carrier).
  4. After inspection, we send a replacement or refund within 3–5 working days.

4. Refunds

Refunds are made by bank transfer to the account you provide. Gani's fault: 100% of the product value + shipping refunded. Personal-preference returns: product value refunded minus shipping (if any).

5. Not eligible

  • More than 7 days after delivery.
  • Used, washed, odorous, or customer-damaged products.
  • Clearance items marked "no returns".

6. Contact

Return questions: 0931 738 393 · [email protected].

Zalo